Product improvements

We’ve fixed a temporary issue in which users with low account balances would occasionally be rate-limited to a value less than 30 when using LeMUR.

We’ve fixed an edge-case bug in our async API, leading to a significant reduction in errors that say File does not appear to contain audio. Users can expect to see an immediate reduction in this type of error. If this error does occur, users should retry their requests given that retries are generally successful.

We’ve made improvements to our transcription service autoscaling, leading to improved turnaround times for requests that use Word Boost when there is a spike in requests to our API.

We have released developer controls for real-time end-of-utterance detection, providing developers control over when an utterance is considered complete. Developers can now either manually force the end of an utterance, or set a threshold for time of silence before an utterance is considered complete. 

We have made changes to our English async transcription service that improve sentence segmentation for our Sentiment Analysis, Topic Detection, and Content Moderation models. The improvements fix a bug in which these models would sometimes delineate sentences on titles that end in periods like Dr. and Mrs.. 

We have fixed an issue in which transcriptions of very long files (8h+) with disfluencies enabled would error out.

We have launched PII Text Redaction and Entity Detection for 13 new languages:

1. Spanish
2. Finnish
3. French
4. German
5. Hindi
6. Italian
7. Korean
8. Polish
9. Portuguese
10. Russian
11. Turkish
12. Ukrainian
13. Vietnamese

We have increased the memory of our transcoding service workers, leading to a significant reduction in errors that say File does not appear to contain audio.

We’ve made improvements to our LeMUR service to reduce the number of 500 errors.

We’ve made improvements to our real-time service, which provides a small increase to the accuracy of timestamps in some edge cases.