Product improvements

We've made significant improvements to the timestamp accuracy of our Speech-to-Text Best tier for English, Spanish, and German. 96% of timestamps are accurate within 200ms, and 86% of timestamps are now accurate within 100ms.

We've fixed a bug in which confidence scores of transcribed words for the Nano tier would sometimes be outside of the range [0, 1]

We've fixed a rare issue in which the speech for only one channel in a short dual channel file would be transcribed when disfluencies was also enabled.

We've made model improvements that significantly improve the accuracy of timestamps when using our Streaming Speech-to-Text service. Most timestamps are now accurate within 100 ms.

Our Streaming Speech-to-Text service will now return a new error 'Audio too small to be transcoded' (code 4034) when a client submits an audio chunk that is too small to be transcoded (less than 10 ms).

We've deployed changes which now permit variable-bitrate video files to be submitted to our API.

We've fixed a recent bug in which audio files with a large amount of silence at the beginning of the file would fail to transcribe.

We have added two new keys to the LeMUR response, input_tokens and output_tokens, which can help users track usage.

We've implemented a new fallback system to further boost the reliability of LeMUR.

We have addressed an edge case issue affecting LeMUR and certain XML tags. In particular, when LeMUR responds with a <question> XML tag, it will now always close it with a </question> tag rather than erroneous tags which would sometimes be returned (e.g. </answer>).

We've improved our PII Text Redaction and Entity Detection models, yielding more accurate detection and removal of PII and other entities from transcripts.

We've added 16 new entities, including vehicle_id and account_number, and updated 4 of our existing entities. Users may need to update to the latest version of our SDKs to use these new entities.

We've added PII Text Redaction and Entity Detection support in 4 new languages:

• Chinese
• Dutch
• Japanese
• Georgian

PII Text Redaction and Entity Detection now support a total of 47 languages between our Best and Nano tiers.